Refund Policy

Cancellation Period: Customers may cancel their order within 24 hours of making the payment without penalty.

Cancellation Fees: If cancellation occurs more than 24 hours after payment made, a cancellation fee of 20% of the total cost will be charged.

Refund Eligibility: Refunds will be issued for cancellations made within the allowable cancellation period (24 hours from payment made). Refunds will be processed within 5-7 business days and will be credited back to the original method of payment.

Non-Refundable Services: All product purchases are strictly nonrefundable and non-deferrable.

Process for Cancellation: To cancel a service booking, customers must contact our customer service department at support@lumiveraglow.com or  +6019-9933441.